The Waltworks warranty is straightforward: if you are the original owner of your frame/fork, and it breaks in normal use, I will repair or replace it for free. In most cases, you’ll need to return the item to me for evaluation, and getting it here is your responsibility.
Here are the caveats:
-Customer is responsible for delivering the frame/fork to me (by whatever means you’d like). Yes, even if you live overseas – it’s on you to get it to me for in-person evaluation. If I determine that I will warranty the frame/fork, return shipping of the repaired or replaced item is on me.
-The choice of repairing/replacing/refunding is solely at my discretion. I will do what I feel is best for everyone involved.
-The finish (ie powdercoat) is only covered for 2 years, and only for frames that are powdercoated by my guys (ie, if you get a bare frame and have it painted elsewhere, the finish is not covered). If you need warranty work on a frame that is more than 2 years old, you will have to cover the cost of a new finish/powdercoat (if desired), which is typically about $150 (includes stripping the old finish).
-I will not warranty frames that have been modified or repainted unless the modification/refinishing was done through me.
-I won’t warranty anything caused by abuse or neglect. I will be happy to make repairs in cases where the bike has been damaged in a crash or by any other kind of accident, but you’ll have to pay the going rate for my time.